Last Updated: 04/01/2026
At MABS Funding Solution, we strive for excellence. If you are unhappy with our service, we want to hear from you.
How to File a Complaint
- Email: Send your complaint to info@mabsfundingsolution.co.uk with the subject line “Complaint – [Your Name/Business Name]”.
- Phone: Call us at [+44 20 3518 7137] to discuss your concerns directly.
- Post: Write to us at our registered office: [Avicenna House, Suite 706, Seventh Floor, 258-262 Romford Road, London, UK].
Our Process
- Acknowledgement: We will acknowledge your complaint within 2 working days.
- Investigation: We will conduct a full investigation and aim to provide a final response within 15 working days.
- Resolution: If we cannot resolve the issue within this timeframe, we will keep you updated on our progress.
If you are not satisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS) depending on the nature of the funding.